In order to continue providing the best possible scheduling options to our guests, we require at least 48 HOURS NOTICE to reschedule or cancel an appointment.
If cancelling or rescheduling occurs in less than the time frames listed below, the attached fee will be charged to your account and your next appointment will not be honored until this fee has been paid.
- Less than 48 hours notice will be charged 50% of scheduled service fee.
- NO SHOW will result in a 100% charge of the service scheduled for that appointment.
Arriving late may limit time available for your service. Clients who do not arrive within 15 minutes of their scheduled appointment time will be asked to reschedule and will be subject to the cancellation fee. Your timely arrival is appreciated.
Everyone’s time is valuable. Please understand that when you reschedule or cancel without required notice, we miss the opportunity to fill the appointment with another guest on our “waiting” list. In the event of habitual rescheduling, cancellations and/or no-shows, we have the right to refuse future appointment requests.